Privacy Policy
Your privacy is important to us. This Privacy Policy explains how Terros, Inc. ("Terros," "we," "us") collects, uses, discloses, and protects your personal information when you use our Platform. This Policy is the single source of truth for all our data practices and is incorporated into our User Terms of Service.
Effective Date
October 13, 2025
1. Introduction
Your privacy is important to us. This Privacy Policy explains how Terros, Inc. ("Terros," "we," "us") collects, uses, discloses, and protects your personal information when you use our Platform. This Policy is the single source of truth for all our data practices and is incorporated into our User Terms of Service.
2. Order of Precedence
This Privacy Policy is part of a legal framework that includes the User Terms of Service ("User Terms") and the Software License Agreement. In the event of any direct conflict between the terms of these documents, the order of precedence will be: (1) the User Terms, (2) the Software License Agreement, and (3) this Privacy Policy.
3. Information We Collect
Information we collect includes both data you actively provide and information automatically sent by your devices.
Personal Information You Provide: We may ask for personal information, which can include your name, email, and phone number, when you create an account, contact us, or participate in surveys and promotions.
Information from Use of the Platform (User Content): We collect and process the content you create, upload, or transmit, including audio recordings, videos, messages, and documents ("User Content").
Log Data: When you use the Platform, our servers may automatically log standard data from your web browser or device. This may include your IP address, browser type, device type, pages visited, and other technical details about your usage.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Legitimate Reasons for Processing Your Information
We only collect and use your personal information when we have a legitimate reason for doing so. In such instances, we only collect personal information that is reasonably necessary to provide our services to you.
5. How We Use Your Information
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
- To Provide and Maintain the Service: To operate the Platform, enable you to access and customize its features, and provide customer support.
- For Communication: To contact you with service-related notices, updates, and promotional materials (from which you can opt-out).
- For Analytics and Improvement: To understand how our Platform is used, conduct market research, and improve our services, associated applications, and social media platforms.
- For Administrative Purposes: For internal record keeping and administrative functions.
- For Security and Fraud Prevention: To protect the integrity of our Platform and to ensure our services are used in line with our terms of use.
- For AI Model Training: As further described in our User Terms, we use User Content to train, develop, and improve our artificial intelligence models and related technologies. This processing is based on the license you grant us in the User Terms and is subject to your right to opt-out.
6. Specific Use Limitations: Google Workspace Data
Notwithstanding any other provision in our legal framework, we adhere to the following strict limitation: We do not use any data obtained through Google Workspace APIs to develop, improve, or train generalized or non-personalized artificial intelligence (AI) and/or machine learning (ML) models. Any processing of Google Workspace data is conducted solely to provide the Platform's core functionality to you.
7. Disclosure of Personal Information to Third Parties
We may disclose personal information to:
- Service Providers: Third parties who provide services on our behalf, such as IT service providers, data storage, hosting, and analytics platforms.
- Affiliates: A parent, subsidiary, or affiliate of our company.
- Legal Requirements: Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law or to establish, exercise, or defend our legal rights.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
8. Data Security and Retention
We will protect personal information within commercially acceptable means to prevent loss, theft, and unauthorized access. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute data security. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required for legal, accounting, or reporting obligations.
9. International Data Transfers
Your personal information may be stored and processed in countries outside of your own, where data protection laws may differ. We will ensure that any such transfers comply with applicable law and that your information remains protected in accordance with this Privacy Policy.
10. Your Rights and Controls
You have rights over your personal information. These include:
- The right to withhold information: You can choose not to provide certain personal information, though it may affect your ability to use the Platform.
- The right to access and correct: You may request details of the personal information we hold about you and ask us to correct any information you believe is inaccurate, out of date, or incomplete.
- The right to opt-out of AI Training: As detailed in our User Terms, you have the right to opt-out of having your User Content used for AI model training.
- The right to opt-out of direct marketing: If you have previously agreed to us using your information for direct marketing, you may change your mind at any time by contacting us or using the unsubscribe options provided.
- The right to complain: You have the right to contact us with any complaints about our data practices and to lodge a complaint with a relevant data protection authority.
To exercise these rights, please contact us at privacy@terros.com.
11. Use of Cookies
We use "cookies" to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer and accesses each time you visit, so we can understand how you use our site and serve you content based on preferences you have specified.
12. Children's Privacy
Our Platform is not directed to children under the age of 13, and we do not knowingly collect personal information from them.
13. Limits of Our Policy
Our Platform may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the changes on this page. If required by law, we will obtain your consent for any material changes.
15. Contact Us
For any questions about this Privacy Policy, please contact us at:
